KuCoin Reviews
Based on 19 customer reviews and online research, kucoin.com has a consumer rating of 2.0 out of 5 stars, indicating that most customers are not satisfied with KuCoin.
5 Stars(3)
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4 Stars(2)
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3 Stars(0)
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2 Stars(1)
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1 Star(13)
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How would you rate KuCoin?
Top Reviews
Kucoin claimed to be the most secure exchange. However due to a recent hack, they lost over 200M of assets. They claimed they have insurance fund and any losses will be covered, but 1 month later, all they did was to pressure projects to SWAP, which in the meantime those assets lots quite a significant value, which was in no way reimbursed by the exchange. Now they are reopening withdrawals to assets, which they lost but didnt rebuy any new tokens to their wallets from outside to compensate from the losses, rather use their fractional reserve from the cold wallet, which is ruining the tokenomics of the projects as it increases artificially the circulating supply. There are over 60 projects that are still blocked, and there is no communication from Kucoin when those would be resolved. Their only response is "Wait for updates". Ridiculous overall response to the security incident, and no concern towards their user base and the projects. I would challenge any project deciding to list there to consider it as last possible option and any current and new users to stay away from Kucoin. Not worth the risk.
'LEAVE OUT OFFENSIVE WORDS'????
Customer Reviews (19)
Kucoin attached a ludicrously small fee to a withdrawal transaction. It recorded as a success. It is stuck on the blockchain with no hope of being mined. Previous identical withdrawals have worked fine. I am totally unable to get any response except autoresponders saying "wait for help". It is well over 2 weeks now.
They steal your money, they will not allow you to withdraw... and they’re based in China ???????? so they can steal as much as they want & you can’t do anything ????
I bought some crypto via credit card through Simplex. I have yet to see my assets on the account. Over a month has passed every time I try to chat with someone they are not available or if I do reach someone they just say they are working on it. It is useless if you are trying to purchase crypto with standard exchange currency. I just want my money and I will be leaving Kucoin. I would give it zero stars if I could.
I am currently using Kucoin and have no problems. Withdrawals work fine, just make sure you read all the information. There are lots of pop-ups that want to guide you so you don't lose all your money.
You have low fees, and margin trading is the cheapest of all the other exchanges. Their support is good, and if you have any problem, you should head to their Reddit page and ask your question there. 100% you will get a response in a few hours.
I'm unhappy. I couldn't believe anyone can help me with my case. I couldn't believe I couldn't get my money back and started reading information on how to do it. One day I found them. mone yhelp. page .link /ho me page. I didn't even notice how I regained my financial status. Make only a thoughtful choice. I like it!
That's sh-hole. So many times have ripped off on futures trades. When trade goes nicely , all of sudden trade closes, and closed position shows minus. It didnt even hit the SL or TP points. Just liquidates. Be aware guys. I am out of this hoke.
I have had nothing but great interactions with kucoin. I deal in small amounts (less than $1000) and I have never had a problem getting anything in or withdrawing. I have never needed to contact support, but let's be real - most customer support is nonexistent on exchanges. I'm also non KYC, so understand that. I wouldn't throw thousands or more dollars into any exchange I wasn't KYC'd. They are my go to for pretty much any coin Coinbase doesn't have. I've made about $4000 in trades (deposits and withdrawals) over the last 2 months and have never experienced anything negative.
I used Kucoin and i deposited BAT tokens from my brave browser and it only took 15 MINITUES!!
I did some futures trading and there was no problems, loads of people are calling it a scam but i they didn't do anything malicious with my money. Infact many people who have rated this 1 Star probably haven't even done KYC! I will keep on trading with Kucoin as they are a great Exchange with an AMAZING selection of altcoins, 300 which is 150 more than BINANCE!!
to all those people that got locked out of the account , don't disable the email for fast withdraw . I was disabling my email for fast withdraw turned out you can't login from email too , luckily i have the phone to log in , and then reenable the email.
I made a withdrawal at 9 am on 9 April 2021 24hrs has passed, my withdrawal hasn't gone through yet. I'm very much disappointed in Kucoin.
I tried to set up an account with Kucoin, so I could make a few trades with coins not listed on my regular exchange. During setting up the account I forgot the trading password, I tried to contact support, but no reply, this was over a month ago. Now I can't trade or withdraw my crypto. Not happy with their service at all and would strongly recommend NOT using this exchange.
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